Wednesday, October 27, 2021

Forward Focus: Re-engineering for the next 20 years

 The “What” and “Why” behind the changes you’ve started seeing.

For the past nine months, we’ve been hard at work – making the good even better! The BuildingLink architecture we launched 20 years ago has withstood well the test of time – as evidenced by our amazing 5,700-building customer base. But, we felt it was time to revisit and re-engineer what we had built, to make it even better. So, what does that mean for you? Well, we started with these FOUR core modules - Maintenance & Repairs, Amenity Reservations, Unit Overview, and Announcements - and have nearly completed rearchitecting their entire back-end and front-end with these goals in mind:

  • Creating a modern, eye-pleasing design.
  • Enhancing your navigation experience by switching to a new single-page application (SPA) approach using Vue.js (instead of server-based page rendering) with better drill-downs, pop-ups, and mouse-overs.
  • Implementing a super-secure back-end data layer built on API calls (technology that protects, limits, and speeds up access to your data).
  • Modularizing the code functionality to make it more predictable, reusable, and expandable by our developer team.
  • Preparing our site to support the latest and greatest in scalable, resilient technology - the stuff developers are excited to work with!
  • Moving to an entirely new and more "muscular" data center with better and faster servers and lots more internet connections. (Just completed this one last week!!)

We hope you like what you have been seeing – we designed the changes with LOTS of user feedback. Yes, there have been some hiccups, as can be expected when launching a whole new architecture. But, we are working speedily to swat whatever “bugs” we find or you tell us about - and we’ve already implemented more than 30 awesome suggestions from you (thank you!).

Rest assured that we take every bit of feedback to heart. ALL calls and emails to our support team are considered, but since we try to tackle the most important things first, the best way to influence the changes you would like to see is to please share with us your feedback!

Digital Dialer brings “Click to call” convenience to your busy managers, front-desk, and office staff

 Sign up for our new cloud-based "Digital Dialer"

(One click on your screen beats 10 key-presses on your phone!)

We are pleased to release our new "Digital Dialer" software, bringing “click to call” convenience to your front-desk or office staff and busy managers, for a small annual fee.

With our new Digital Dialer, clicking on any resident phone number within BuildingLink will instantaneously set up two calls - the first to your phone (whether at a front desk or office, or even to your cellphone!), and the second to your resident's phone. Now, you and your staff can skip the job of trying to memorize and manually dial 10-digit phone numbers, and instead just click, and pick up the ringing phone! (The one annual fee covers use of the software with all of your building's phone lines, and even staff cellphones.)

Subscribe to the new Digital Dialer by sending an email to, and bring the convenience of "one click" dialing to your property's staff and managers today!

New Survey Module - Most popular uses (over the last 6 months)

Want to know how your fellow property managers are using the new multi-question survey tool?

Our recently released "Multi-question" Survey Module enables our properties to gather much more information from their residents than ever before - and it has been taken up with enthusiasm! Examples? One property has deployed a 
50-question operations-satisfaction survey, and another has created a 34-question amenity-use and preferences survey! (The average survey consists of only 4 questions, so don't be intimidated.)

To help get your creative juices flowing, we have compiled a list of the most frequently surveyed topics by our clients over the last 6 months, since its introduction:

  • Giving feedback when planning board/shareholder meetings 
  • Polling residents on Amenities satisfaction and asks
  • Notifying and requesting acknowledgement of new "house rules"
  • Holiday party planning
  • Voting on major expenditures (i.e. decorating)
  • Leak and noise complaint surveys

...and of course, all sorts of COVID-related topics!

If you’ve come up with a really creative use for Surveys, we’d love to hear!