Keeping resident data current is vital to keeping your
building running smoothly. However, only Managers have the access and authority
edit resident contacts inside BuildingLink, which can make maintaining this
data time-consuming and inconvenient.
But no longer! Now you can choose to provide some or all
non-management staff members the ability to edit resident contact info, add and
edit residents, and even do full move-in/move-outs! This helps free up managers’
time, empowers front desk workers, and makes life simpler and better for
residents by allowing the staff members they see most often to assist with
keeping their information up to date.
We’ll tell you all about it. First, a little history.
How It Was
There are four access levels within BuildingLink: Security
Officer, Manager, Maintenance, and Front Desk, each with its own permissions. Read all about the different access
levels here. Front Desk level users lacked the ability to edit resident
contact info. When residents had a phone number change, added someone new to
their residence, or moved in or out, the Front Desk Staff could only take down
this information and pass it on to Managers, who then went into BuildingLink to
make the changes.
You can see how this was suboptimal for residents and
building teams alike!
How It Is Now
The new Special Permissions function allows you to adjust
the abilities of staff members and enhance (or take away) permissions for our
existing default authority levels! Now you can choose which Front Desk staff
members can alter which elements of resident contact info, with the following options:
- Can edit contact info only (phone & email)
- Can edit all occupant data
- Can edit, add, or deactivate occupants
- Can add, edit, or deactivate unit profiles & occupants
You can also apply these settings globally to all Front Desk
staff or choose specific team members and control their access as you wish!
Ready for the walkthrough? Let’s go!
Where to Find Special
Permissions
From your BuildingLink Dashboard, find the Settings tab on
the left side of the screen. Click it and you’ll see a wide array of options in
the main panel. Scroll all the way down to the bottom and you’ll see Special
Permissions:
The setting we’re concerned with is under the Privacy header
and is labeled “Allow Staff to update resident info.”
Click the blue box with the plus sign in it and the menu
will expand:
As you can see, you have the option to choose individual staff
members to give new permissions to or a whole user type to apply these changes
to globally. You give the access you want to the employee or employee types you
want to!
Wrapping Up
BuildingLink is all about empowering users to run their
buildings their way. This new Special
Permission feature streamlines building operations by allowing staff members to
perform the actions they need to—without giving them too much access or too
little.
If you want more help setting up Special Permissions, our Support Team is standing
by to serve you.
Not a BuildingLink customer? Set up a demo and see
how Special Permissions and our whole host of other amazing features can make
your building smarter and your residents’ lives better.