Wednesday, October 19, 2016

Benchmarking with Our New Management Company Portal

Wow! What took us so long (we're not sure)? We have just released our new Management Company Portal which offers management company executives a unique way to view and benchmark their BuildingLink performance data for their entire portfolio. In your MgmtCo Portal, click on the "Analytics" tab to see how each of your properties compares in terms of resident communication and engagement, resident data completeness, staff work activities, patterns of login, or most frequently occurring categories of incident reports, key removals, repair requests, or resident postings. And this is just the beginning.

We are very excited about all of the new insights and benchmarking data we will be adding in the coming 1-3 months. These include the ability to benchmark your portfolio, or a single building, against other buildings in your self-defined benchmark cohort. Want to compare your operations only to your other condominium properties in NYC with 50-100 units, or to your rental properties of 200-300 units in all of the Southeast? Want to compare your properties to anonymized averages for similar properties across the U.S., or even across the world? This will be coming your way by year end, and so will a great set of graphs and visualizations.  

And early in 2017, we will be introducing the beginnings of artificial intelligence in the form of “text sentiment analysis” – this means you’ll be able to see, for example, for each of your properties, a resident happiness measure (calculated as the ratio of happy/unhappy “messages to managers” sent) for each property.

In the upcoming months, we will also be adding employee-specific metrics, again, across your entire portfolio. Want to discover who on your staff communicates best with residents? Or who is doing an awesome job of scheduling resident activities in the building and posting them on their buildings’ calendars? Discover who your “silent heroes” are - those staff members who you want to celebrate and hold up as examples – the MgmtCo Portal will point you to them.

These are just a few of the actionable benchmarking tools that are coming to the MgmtCo Portal - and of course, we will be looking for benchmarking suggestions from you as we build it out.

In addition to the benchmarking function on the MgmtCo Portal, we are releasing a lot of other cross-portfolio functionality, like an integrated move-in/move-out calendar, a view of staff birthdays, and board contact info. We’ll be telling you more about these functions in the coming months.

How do you get started? If you are a Management Company executive who works with all the properties in your portfolio, email us at today, and ask to have your current login upgraded to a Management Company user – and start benchmarking today!

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