Friday, July 25, 2014

Did You Know: When it Comes to Expanding, The Big Bang’s Got Nothing On Us!

What do BuildingLink and The Big Bang have in common? Expanding universes!  This month, we’ve expanded to places the universe hasn’t even gotten to yet.  Been to Mauritius recently?  We have, thanks to a new client there who needed training.  Istanbul?  Panama?  Singapore?  Yup!  Who would have thought the best way to travel the world would be as a member of the BuildingLink Support and Training team?  Even though our customized on-site set-up and training sessions are strictly for our customers’ benefit, we are not above dropping a few hints.  (Hey, new Montreal customers – need some help?  We’d be happy to eat croissants and drink cafĂ© au lait with you – ahem – give your staff a hands on training session at our earliest convenience!)

New "Amenity Utilization" Graphs: You've Got Questions, We've Got Answers

Do you suffer from too much information and not enough knowledge? Our “Analytics”section (in the Reports/Data tab) might be just the cure! Along with a plethora of specific reports and data about activity at your property, we’re excited to announce two brand new graphs all about Amenity Reservations. So if you’ve got questions like “Which amenities are most popular with my residents?” “How does amenity utilization this year compare to last year?” or “Do my residents place reservation requests from their own computers or do they prefer to call the front desk?” we’ve got your answers for you. Find those answers (and more!) on our new Amenity Utilization Levels graph (in the Resident Activity section) and our Amenity Reservations Trends graph.

Like what you see? Let’s not forget how convenient and useful some of our other reports can be. Here’s a brief run-down, just in case you haven’t ventured over to our Analytics section in a while:

Site Activity Report: A handy, at-your-fingertips list of helpful building factoids you might not have known you could access, such as how many of your residents have logged on to the resident site, which occupant profiles still need photos, or how many Bulletin Board notices were posted in the last 90 days.

Employee Activity (Front Desk and Maintenance): A comparison graph of employee activity regarding maintenance requests and Event Log entries. Stats are comparable by employee assignments, maintenance categories, work order status, and time frame.

Guest Activity by Unit: A quick and simple way to view guest activity by unit as well as what types of visitors each unit receives in any given time frame.

Our Analytics module is always evolving, so keep an eye out for even more new graphs in the future! And remember, all of the graphs in our Reports/Data module can always be exported to Excel or PDF – so analyze away!

New Resident "Convenient Payments" Module: Dream it ... and Make it Happen!

What would you do if you had an easy way to collect various convenience payments from your residents?

Would you use it for ordinary purposes like amenity fees, maintenance charges, and parking pass sales? Or would you get creative? Maybe it’s time to start providing convenience items at your front desk – tennis balls, newspapers, beach towels – you name it! Our new Payments module gives you the means to easily collect payments from your residents. What you do with that capability – that’s entirely up to you. (Creativity encouraged, of course!)

It works the way you need it to – seamlessly. Through our partner, Stripe, you can set up your own credit card merchant account that links directly to your existing bank account – all within five minutes. Now you’re ready to accept resident payments in whatever way you’d like: allow them to pay charges online, or have a staff member swipe their card. Customizable options for taxes, convenience fees, and special instruction fields ensure that you’re charging your residents exactly what they owe and not a penny more – or less. Dollars have never made more sense!

Want to give it a shot? Take a look at our
Payments help page, or contact BuildingLink Support to get started.