Wednesday, January 27, 2010

The Communication Gap

Some recent news in the property management "software solutions world," seems to highlight what is so often missing in solutions to the day-to-day operations and communications of a building--communication. And that's the trouble. Since communication is one of those buzz words we hear all too often, it is also one of those issues we can easily gloss over.

At, a recent shift in the corporate structure of a "property management" company, highlights this industry's communication gap.

Much of this is because communication is a hard concept to wrap your head (let alone programming code) around. The microcosm of each and every building is so very different and there are literally thousands of variables in each building. Not that surprising then, is an industry that is able to focus its technology on the easily quantifiable--numbers.

Of course is in this business, the dollar is always the bottom line. Yet while management companies and buildings seek to save their dollars, keep their residents happy (and leasing) and modernize their community to be a leaner, greener 2010 that can help close the communication gap is often forgotten.

The good news is that closing that gap may be easier than one might think. Technology exist that can now adapt to hundreds and hundreds of people, situations, management companies and buildings. Utilizing a web-based, residential management platform can often modernize a building easier than putting in solar panel lighting. And more importantly, it can end up refining a working building by streamlining the way a building operates.

While accounting software will always be necessary...the bottom line will soon include not just eliminating the gap between the red and the black, but also the gap in communication.

Tuesday, January 26, 2010

Can you increase the value of an apartment or condo in these economic times?

A very recent article in the Orlando Business Journal summarizes the state of affairs for the condominium and single family home market in 2009. Basically, sales have driven up since '08...but value is way, way, down.

During this economic climate most owners, developers or investors are looking at ways to save money, but also imbue more value into their properties. But how? Rental communities and condominium climates are definitely different, but most seem to be focusing on one area in particular: amenities.

A building's amenities can be the life blood in maintaining reasonable and valuable prices for apartment rentals or condo sales. From gyms, to spas, in-house theatres, 24-hours concierge and more; this has definitely become a very recent trend. And with at the current rate that communities are leaning toward this kind of lifestyle, the higher chance those properties have of needing a technology solution for residential building management.

While systems that are able to automatically track packages and notify residents, host web-based resident requests, hightened security information, online social bulletin boards and community groups, advanced document storage and the like; enhance the "modern amenities" or a building, and can be added rather easy. (And very inexpensively).

Can you increase the value of an apartment or condo in these economic times? Yes, you can add value to a property rather easily--although it isn't going to reverse the economic decline of a property. It will, however, allow you to increase the service that your property is able to offer and when you talk about resident retention or unquantifiable value to an owner...service is at the heart of it all.

Friday, January 8, 2010

Frozen Pipes & Frozen Pipelines

As it keeps getting colder, and colder, and colder...condominium and apartment buildings grow wary of dealing with issues of frozen pipes. Take for example this most recent posting in Ocean City's The Dispatch.
Living in the Northeast and other snowy or cold areas, most property managers are accustomed to dealing with a building's frozen pipes.

However, all too often the pipes aren't the only thing that are frozen in this kind of emergency: property managers might also feel stuck as to how to act quickly and effeciently in times of crisis.

I've personally visited buildings in times of distress and I've seen property managers, front desk staff, housekeepers, and anyone else they can find to search this clipboard, log lists, databases and manually call or contact residents as to the state of a frozen pipe situation. Or perhaps you live in a building when you have seen staff racing up and down elevetors on all 22 floors, trying desperately to shove pieces of paper under each door--before the 6 o'clock rush of people flooding in through the door.

Save time, some money and save yourself from irrate shareholders of tenants. BuildingLink offers a very simple solution to "thaw out" a manager in times of frozen crisis: the Emergency Broadcast module as part of's comprehensive residential management platform.

With the emergency broadcast module you can easily record your voice or simply use your web browser to type in the text of your message. The Emergency Broadcast will be sent to every phone number in the database or only the phone numbers you select. Your emergency message text will convert into speech for the resident and you will be able to receive detailed to results of every single number dialed, who answered live, when a voicemail was left, or when a message did not reach the resident. A task that could often take hours, can now easily be handled by a property manager on their laptop in their living room.

Now that cold weather is becoming an issue for buildings this time of year, consider giving your building the hottest technology tools around, and ultimately be able to streamline communication in your building.

Your pipe's might be frozen, but your communication pipe-line will be running smooth all year long.

Tuesday, January 5, 2010

Technology Drives Changes in 21st Cenutry

This is a wonderful article highlighting the importance technology has had over the last decade.

Happy New Year, Happy reading!

Technology Drives Changes in 21st Century

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