Wednesday, October 28, 2015

Our Emergency Broadcast System, Made Even Better!




When sudden emergencies pop up, remember that our efficient Emergency Broadcast System (EBS) is always prepared, ready to spring into action to help you manage critical communications.

Our EBS system stays out of sight when you don’t need it, but it doesn’t stay out of mind — at least not out of the minds of our programmers. They’ve been working hard to make the latest round of enhancements, like the much-requested SMS text message feature, ensuring that our EBS continues to deliver the most when it matters the most.

With our enhanced EBS, you can:
  • Send an SMS text message, pre-recorded voicemail, or both, to increase the power of your broadcast.
  • Save valuable time by re-using a previous broadcast’s contents or recipient list.
  • Set permissions restricting which building staff members can use the EBS and keep your broadcasts secure.
  • Allow residents to replay voice messages so they never miss a word of your important notice.
  • Preview text-to-speech messages before you send them out to control the quality of every broadcast.
  • See the status of your broadcast in real time (for up to 24 hours), so you can keep track of its progress.

The same BuildingLink EBS that helped over 100,000 of our customers weather the effects of Hurricane Sandy is now more powerful and more flexible than ever.

Learn more by going to the Emergency Broadcast topic on our Help Site, or by contacting us at support@buildinglink.com.


Tuesday, October 27, 2015

Experience BuildingLink . . . In Three New Languages!

Citizens of the world — welcome, bienvenidos, bienvenue, and 欢迎你们! Later this month, your managers, employees, and residents will be able to experience BuildingLink in THREE new languages. We now have Spanish, French, and Chinese (both Simplified and Traditional) in addition to English. Our team of dedicated translators is adding the finishing touches to make sure that BuildingLink is inviting and easy to use — in whichever language you feel most at home.

And even if you speak only English, you can still enjoy our new BuildingLink language selector during your down time — just jump to a new language you’d like to learn! We can’t guarantee, though, that the new BuildingLink vocabulary you’ll learn will be suitable for non-BuildingLink situations. For example, if your Parisian lover tells you, “Je t’aime,” the most suitable response is probably “I love you too,” not “I’ll log in and make a guest suite amenity reservation for two!”

The following additional languages are in progress, for a total of 10:
  • Turkish
  • Arabic
  • German
  • Hebrew
  • Russian
  • Portuguese
You may not know that the BuildingLink site consists of over 1,600 different web pages. Making all this accessible in 4 different languages took 3 ½ years of hard work and focus. We’re debating whether to release the remaining 6 languages (90% completed), early or not. Let us know if you would enjoy access to these languages, even if they are not fully polished. You can have fun learning Turkish or German or pointing out all our mistakes!
That’s all the news for now regarding Language updates. Sayonara! Oops, we haven’t started work on Japanese just yet. Em, au revoir!

Friday, August 21, 2015

Drag and Drop Your Way to Learning Residents’ Names

It’s nice when your building staff knows your residents’ names, but doing so isn’t always easy when you have a busy building. Now you can help your staff give residents that “recognized” feeling with our new drag-and-drop “Know Your Residents” game, er, module. It’s a fun, effective way for your staff to improve their recognition of residents’ names and faces.

“Know Your Residents” is easy to play. All your staff has to do is drag and drop each resident’s name or apartment number onto the correct photo and watch the points add up.

And, unlike most games, everyone wins. Your staff has fun competing for high scores, and your residents feel important every time they’re greeted by name. Plus, everyone will feel safer when your staff learns exactly who’s who in your building — and who doesn’t belong there.

You or your staff can upload resident photos into BuildingLink anytime via the staff’s “Quick Lookup” page (just click on the “missing photo” placeholder) or via the GEO app. And soon, we’ll be providing a seamless way for residents to “push” their preferred photos to you.


As always, you can contact us for more information at support@buildinglink.com.

Thursday, June 11, 2015

New Email Log Makes Locating Messages a Breeze


You care about your residents, so you don’t want to lose your important correspondence with them under a mountain of other emails. That’s why we’ve added a new feature that saves you time when searching for that proverbial needle in the haystack. Our new Email Log is an easy, transparent way to locate your messages, all stored in one place and securely accessible to the staff members you choose to empower.
Our Email Log archives all outgoing emails, both manual and automatic, making it easy to search and retrieve sent messages. You can decide which staff members can look at which messages and even convert archived emails to Word, Excel, or PDF files.
In the future, we will also be releasing an archive for your incoming messages.

Preparing Incident Reports is Now Quick and Easy


Timing is everything when it comes to preparing an incident report. The longer your staff waits, the more likely a minor issue now, like a noise complaint or a medical incident, will turn into a major legal issue later. Having detailed reports available when you need them can prevent frivolous lawsuits and make your building a safer place to live and work.

Safeguard yourself and your staff with a powerful ally: BuildingLink’s newly-launched, hassle-free, and highly flexible Incident Report Module.

Our new module allows your staff to swiftly record information about 27 different types of incidents, including equipment failure, water leaks, and on-site injuries. It’s also easy to use – your staff won’t have any trouble correctly reporting incidents, so you’ll always be prepared if a legal issue pops up in the future.

As always, we’ve added cool customizable features to make this module work for you.
You can:

     Attach a photo or document (e.g. police report) to any incident report
     Require manager sign-off on a document before finalizing it
     Receive automatic notification of incident reports pending your approval
     Search for specific incidents or view patterns of frequently-occurring issues
           
Ready to learn more about the new module? Contact BuildingLink Support via email at support@buildinglink.com or by phone at (877) 501-7117.