Friday, January 20, 2012

Case Study: Using Event Log vs. Instructions

First of all, in case you don’t know already, “Event Log” and “Instructions” are two different sections of BuildingLink that allow you to keep track of different types of things:

-Event Log lets staff track and record physical items coming in and out of the building (like packages), and notifies residents of package (and other) deliveries.

-Instructions keep track of permission-to-enters , do-not-allows, and other special “instructions” residents might give. They can also be customized to inform staff that a resident is away.

This case study regards an NYC building whose residents are often away on vacations for extended periods of time. The building’s staff needed an easy way to see who to hold packages for, while still informing residents that their deliveries were arriving. The most straightforward way to do this would be to continue logging packages in the Event Log, while also creating an instruction to inform staff if a particular resident were away. The only downside to this is that sometimes staff can miss an instruction when they spend the bulk of their time looking at the Event Log grid. So, what to do?

Here are several possible solutions: •Print out Instructions so that staff does not have to keep looking them up. •Enter events from the Resident Lookup screen, so that Instructions for the unit are visible on the same page. •Create an Event type that is open whenever a resident is away - (but staff will have to remember to close it out when that resident comes back!)

In this case, the building decided to create a “HOLD” Event type so that they could use the Event Log to track when a particular resident were away. They still record the package in the Event Log to notify the resident, but know to hold the package. When the resident returns, they can close out both the “HOLD” Event type and the package.

If you have a situation like this one, and you’re not sure how to best use BuildingLink to help you manage it, contact our support staff! We’ll be able to talk with you in detail about all the different ways you could proceed, and help you find the one that makes sense for you.

No comments:

Post a Comment